BoQ sets aside a bag of money for underpaid staff

The Bank of Queensland has underpaid its staff by as much as $11 million but is yet to get a full picture of the error.

Sep 29, 2020, updated May 22, 2025
BoQ will set aside $11 million to repay staff
BoQ will set aside $11 million to repay staff

The company announced it had already made a $2.4 million payment to the Australian Taxation Office as part of the superannuation guarantee amnesty, but it would also make a further $8.6 million provision in its accounts for the underpayment.

ā€œThe impact of the errors remain under investigation with further work to be done to determine the full impact,ā€ the bank said.

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ā€œBoQ has made a full and unreserved apology to people affected by these issues and will ensure people are remediated fully as a matter of priority as it completes a broader wage analysis and review for enterprise bargaining employees.ā€

The initial review found irregularities in superannuation payments for people working under an EA struck for 2010, 2014 and 2018.

The company also said its 2020 COVID-19 provisioning would be about $175 million, pre-tax.

ā€œThis includes a COVID-19 related collective provision expense of $133 million which is based on updated RBA data, analysis of customers on the banking relief package and their likelihood of recovery, and a significant exposure review,ā€ the bank said.

Managing director George Frazis said the revised provision reflected the anticipated lifetime losses on the current portfolio relating to impacts from COVID-19.

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