Queenslandās auditor-general has launched a scathing attack on the culture of the state public service, saying its leaders are unwilling to learn from past mistakes, and fail to manage contracts effectively which causes delays and overspend.

In an extraordinary blast, Brendan Worrall has taken aim at the lack of willingness among bureaucratic leaders to accept or implement change in the way they operate.
In a report to state parliament, he says there are systemic problems across both the state and local governments in Queensland, chiefly because the benefits of innovation and transparency are not valued by public service leaders.
āMy experience has been that entities are either unwilling to learn from the past or each other, or lack the systems or corporate knowledge to understand the reasons for past failings,ā a clearly frustrated Worrall says in the report.
āIn some instances, the fear of repeating past failures is resulting in entities missing opportunities to implement new systems and technologies.
āThere is also a lack of information and data sharing within and between entities that would enable them to learn from the mistakes of others and prevent them from reoccurring.ā
The auditor-general sent a copy of his bombshell report to Premier Annastacia Palaszczuk and each of her ministers as well as 56 departments and public agencies for their feedback before it was tabled.
Just two directors-general ā the Education Departmentās Michale De-Ath and Employment, Small Business and Trainingās Warwick Agnew ā bothered to do so.
Worrall, who has been the stateās auditor-general for five years and whose appointment has another two years to run, pointed to the recent Coaldrake review of public service culture and accountability which stressed the need for effective leadership.
āThe Coaldrake review noted the government is not meeting the publicās rising expectations that it is accountable and transparent, and acts with integrity,ā he said.
āTo do this, public sector entities must uphold high standards of governance and must not see governance as mere compliance.ā
Among Worrallās major worries about the culture of the public service is its attitude to the 94 reports and 325 recommendations he has tabled in the parliament since being appointed.
āWhile I always ask entities if they agree with the recommendations in my reports, I cannot force implementation,ā he writes.
āReal change requires the resolve and action of public sector entities themselves through a culture of learning and self-improvement, rather than being forced into action by my public reporting.ā
He said he hoped the public service recognised the value of his work, welcomed scrutiny and acted to foster a culture of change and continuous improvement.
However, he pointed to the lack of care shown in the makeup of audit committees within departments ā as well as in local councils ā as an example of chronic failure.
āThe independence of audit committees is critical,ā he said.
āToo often, I find audit committees of departments with large numbers of internal members (meaning staff employed by the entity).
āThis, in effect, renders them merely a management committee, and makes it difficult for them to independently challenge managementās actions and hold management to account.ā
Contract management was also a clear concern, with Worrall saying a lack of skills and attention to forward planning had resulted in ādelays, overspend, and, in some instances, systems that are not fit for purposeā.
He warned that, with the government set to send more than $52 billion on infrastructure projects alone over the next four years, better contract management was crucial.
āIt is therefore critical that entities examine past mistakes and use these learnings as the building blocks for future contracts. This is even more important as Queensland prepares for the 2032 Olympic and Paralympic Games,ā he said.
Worrallās report, tabled by Speaker Curtis Pitt in parliament on Monday, follows months of controversy over the Palaszczuk Governmentās attitude to transparency and accountability, culminating in Peter Coaldrakeās report.
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